Brixton Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Brixton Removals provides removal services to domestic and commercial customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before instructing us. They are intended to make the service clear, fair, and practical for both parties, and they apply to all Brixton removals services unless we agree otherwise in writing.
1. Definitions In these terms, ???we??�, ???us??�, and ???our??� mean Brixton Removals. ???You??� and ???your??� mean the customer or person instructing the service. ???Goods??� means the items to be moved, packed, loaded, stored temporarily, or disposed of as part of the service. ???Quotation??� means the estimate or fixed price we provide based on the information supplied by you. ???Booking??� means an agreed date and service confirmed by us in writing or by electronic message.
2. Scope of service Our services may include loading, transport, unloading, dismantling, reassembly, packing, unpacking, and related handling tasks. The exact scope depends on the quotation and any agreed add-ons. We do not provide services that are unlawful, unsafe, or outside our operational capability. Any item not described during the booking process may be refused if it creates a risk, requires special equipment, or materially alters the agreed service. Unless specifically agreed, we do not provide specialist moving services for hazardous, high-value, or highly fragile goods.
3. Booking process A booking is only confirmed when we have received the relevant details, accepted the job, and issued confirmation. You must provide accurate information about the collection and delivery addresses, access conditions, parking restrictions, floor levels, item volumes, and any special handling requirements. If the information supplied is incomplete or inaccurate, we may revise the quotation, adjust the schedule, or withdraw from the booking. For the purposes of the service, we may rely on your description of the goods and access arrangements, and we are not responsible for delays or extra charges caused by undisclosed issues.
We may ask for photographs, inventories, or a pre-move description to assess the work. If an on-site inspection is needed before confirmation, any quotation given beforehand is conditional and may change if the inventory, access, or service requirements differ from those originally stated. You are responsible for ensuring that someone authorised is present to release the goods, approve the work, and settle any outstanding charges where required. If a parking permit, building booking, or access arrangement is required, you must arrange this in advance unless we have expressly agreed to do so.
4. Prices and payments Our prices are based on the information available when the quotation is issued. We may quote on a fixed-price, hourly, or daily basis depending on the job. Unless stated otherwise, all quoted prices are exclusive of VAT where applicable and may be adjusted if the scope of work changes. Additional charges may apply for waiting time, additional labour, long carries, stairs, congestion, parking penalties, failed access, extra stops, packing materials, or disposal fees. Any such charge will be explained where reasonably possible before it is incurred.
Payment terms will be stated in the quotation or booking confirmation. In many cases, a deposit may be required to secure the date, and the balance must be paid on completion unless we have agreed credit terms in writing. We may accept bank transfer, debit card, credit card, or other methods we choose from time to time. If a payment is declined, reversed, or overdue, we may suspend the service, retain the goods until payment is received, or charge reasonable recovery costs permitted by law. You are responsible for ensuring funds are available on the agreed payment date.
5. Customer obligations You must ensure that all items are properly packed unless packing is included in the service. You should empty drawers, secure lids, disconnect appliances if this forms part of your responsibility, and remove personal data from devices where appropriate. Unless otherwise agreed, you must protect and separate any fragile, hazardous, or prohibited items. You must tell us about items that are unusually heavy, valuable, delicate, or difficult to move. If you fail to do so, we may refuse to handle them or do so only at your risk. You are also responsible for arranging insurance cover for goods, premises, or other risks not covered by our own policy.
6. Cancellations, rescheduling, and delays If you need to cancel or change a booking, you must tell us as soon as possible. Cancellation charges may apply depending on how much notice you give and whether work has already commenced, staff have been allocated, or vehicles have been dispatched. A short-notice cancellation may result in loss of any deposit and, in some cases, additional reasonable costs. If you reschedule, we will try to accommodate the new date, but availability cannot be guaranteed. If access is delayed, goods are not ready, or the job cannot proceed because of your actions or omissions, waiting charges and wasted journey fees may apply.
7. Performance, timing, and unforeseen circumstances Any times or dates we provide are estimates unless expressly confirmed as guaranteed. Delays may occur due to traffic, weather, vehicle issues, staff illness, access restrictions, or events outside our control. We will use reasonable efforts to complete the service within the agreed window, but time is not usually of the essence unless stated otherwise in writing. If an event beyond our reasonable control prevents performance, we may suspend, amend, or cancel the service without liability for losses caused by the delay, although we will seek a fair solution wherever reasonably possible.
8. Liability and limits We will exercise reasonable care and skill in providing our services. However, to the fullest extent permitted by law, we are not liable for losses arising from inaccurate information provided by you, inherent defects in goods, inadequate packing by you, or matters beyond our control. We are not responsible for indirect or consequential losses such as loss of profit, business interruption, missed deadlines, or emotional distress. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Where we are responsible for proven loss or damage to goods caused by our negligence, our liability may be limited to the reasonable repair cost, replacement value, or declared value, whichever is lower and subject to any insurance or contractual cap stated in the quotation. You must notify us of any damage as soon as reasonably practicable and, in any event, within a reasonable time after delivery or completion. Failure to do so may affect our ability to investigate the issue and may reduce or remove any entitlement to compensation. We are not responsible for pre-existing damage, wear and tear, or damage caused by unsuitable packaging.
9. Insurance We maintain insurance appropriate to the nature of our business, but insurance does not remove your duty to package items properly, disclose risks, or protect high-value goods. If you require enhanced cover, specialist transit insurance, or separate protection for unusually valuable items, you must arrange this in advance. Any statement about cover in a quotation or booking confirmation should be read carefully, as it may be subject to conditions, exclusions, and limits. We may require proof of value, photos, or an inventory before accepting responsibility for specific items.
10. Waste, disposal, and regulatory compliance If our service includes the removal of unwanted items, rubbish, or clearances, you agree that all waste will be described accurately and lawfully. We operate in accordance with applicable UK waste legislation, including duties relating to the transfer, handling, transport, and disposal of waste. We may ask you to separate recyclable, reusable, and hazardous materials. We will not knowingly collect waste that is illegal to transport, dispose of, or handle without a licence or special controls. You must not place hazardous waste, asbestos, chemicals, pressurised containers, batteries, oils, medical waste, or other controlled materials among ordinary household items unless we have expressly agreed to manage them lawfully.
If waste is part of the job, title to the waste may transfer only when permitted by law and only to the extent reflected in the service description. Where required, you may need to sign a waste transfer note or related document confirming the nature of the material and its origin. You must ensure that the waste is accurately identified. If prohibited items are discovered, we may refuse collection, quarantine the items, or charge for return, safe handling, or lawful disposal if we are able to arrange it. Any breach of waste regulations by you may lead to additional charges, cancellation of the service, or notification to the relevant authorities where legally required.
11. Access, property protection, and third-party property You must make reasonable arrangements to allow safe access to the property, roads, lifts, loading areas, and delivery points. We are not responsible for delays caused by blocked entrances, unsuitable access routes, locked premises, failure of lifts, or parking constraints that were not disclosed in advance. We may refuse to move items through access points that we believe may cause damage or pose a risk. Although we take care when moving goods, you should protect walls, floors, fixtures, and adjacent property where needed. You are responsible for confirming that you have authority to move the goods and that no third-party rights will be breached.
12. Title, ownership, and authority You confirm that you own the goods or have authority from the owner to instruct the service. If a third party later claims ownership or a right to possession, you will be responsible for resolving the issue and for any resulting costs or delays, except where caused by our negligence. We may ask for proof of authority before proceeding. If it later appears that you lacked authority to instruct us, we may suspend or terminate the job and recover reasonable costs already incurred.
13. Complaints and claims If you are unhappy with any aspect of the service, you should notify us promptly so we can investigate. A claim for damage, missing items, or incomplete work should include sufficient detail to allow assessment, including the date, the item involved, and the nature of the issue. We may request photographs, receipts, proof of value, or other evidence. We aim to handle concerns fairly and within a reasonable time. Any agreed remedy may include repair, replacement, partial refund, or another proportionate solution depending on the circumstances.
14. Termination and refusal of service We may refuse to start, continue, or complete work if the circumstances are unsafe, unlawful, materially different from the booking, or likely to cause breach of regulations. We may also terminate the service if you or anyone acting for you behaves abusively, threatens staff, attempts to conceal waste, or fails to pay sums due. In such cases, we may charge for work already completed, travel time, waiting time, disposal arrangements, and any costs reasonably incurred as a result of the termination. This does not affect any rights or remedies we may have under law.
15. Data, confidentiality, and use of information We may use the information you provide to administer the booking, perform the service, issue invoices, manage claims, and comply with legal duties. We will handle personal information in line with applicable data protection law. We will not disclose your information except where necessary to provide the service, comply with legal obligations, or protect our legitimate interests. Any confidential information shared with us in connection with the move will be treated sensibly and only used for service purposes unless disclosure is required by law.
16. Governing law and jurisdiction These terms and any dispute or claim arising from them are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If any part of these terms is found unenforceable, the remaining provisions will continue in effect. No failure or delay by us in enforcing any right will be treated as a waiver of that right.
17. General provisions We may update these terms from time to time. The version in force at the time of your booking will apply unless a later written variation is agreed. If there is any inconsistency between these terms and a specific written quotation or service agreement, the written quotation or agreement will prevail to the extent of the inconsistency. These terms are intended to operate as a fair and practical framework for Brixton Removals services, helping ensure each move is carried out safely, lawfully, and with appropriate care.