Privacy Policy - Brixton Removals

This Privacy Policy explains how Brixton Removals collects, uses, stores, shares, and protects personal data when providing removal, packing, storage, and related services. It applies to all Brixton Removals customers in the area, including individuals, households, landlords, tenants, and business clients who use our services or communicate with us in connection with a move.

We are committed to handling personal data in a lawful, fair, and transparent way in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy should be read as a clear explanation of how we process personal information in the course of delivering our services.

1. Information We Collect

We may collect and process personal data that you provide to us directly, data generated during the provision of our services, and data received from third parties where necessary for the performance of a contract or to comply with legal obligations.

Personal data we may collect includes:

Identity details such as your name and title
Contact details such as email address, telephone number, and postal address
Service information including moving dates, property details, inventory information, and service preferences
Payment details and transaction records where relevant
Communication records such as emails, messages, call notes, and service instructions
Access and logistics information including parking, property access, item location, and delivery requirements
Special instructions relating to fragile, valuable, or sensitive items
Complaints or claims information if you raise a concern or request a resolution

We may also collect limited technical data when you interact with digital communication tools, such as the date and time of messages, though we do not use this policy to describe website cookies or online tracking in detail.

2. How We Use Your Data

We use personal data only where it is necessary and proportionate. Our main purposes are to manage enquiries, provide quotations, plan and carry out removal services, issue invoices, handle customer support, and meet legal and contractual obligations.

We may use your information to:

respond to your enquiries and prepare service estimates
plan removals, packing, storage, and delivery logistics
confirm appointments and service arrangements
process payments, refunds, and accounting records
manage service changes, delays, claims, or complaints
protect our rights and the security of our staff, vehicles, property, and customers
comply with tax, insurance, and regulatory requirements

We do not use personal data for purposes that are incompatible with the reason it was collected unless we have a lawful basis to do so and have informed you where required.

3. Lawful Basis for Processing

We process personal data under one or more lawful bases set out in data protection law. The relevant basis depends on the nature of the service and the type of information involved.

The lawful bases we rely on include:

Contract ??? to enter into and perform a removal service agreement, including quotations, scheduling, and delivery
Legal obligation ??? to keep records for tax, accounting, insurance, and other compliance purposes
Legitimate interests ??? to operate and improve our services, prevent fraud, manage business records, and communicate with customers in a reasonable way
Consent ??? where required, for example for certain optional communications or uses of information not covered by another lawful basis

Where we rely on legitimate interests, we will balance our interests against your rights and freedoms. We will not process data in a way that is unreasonable or unexpected.

4. Sharing Your Information

We may share personal data with trusted third parties, known as processors or service providers, where it is necessary to provide our services or run our business. Any such sharing is limited, controlled, and subject to appropriate safeguards.

Examples of processors may include:

Accountants and bookkeeping providers
Payment service providers
IT support, cloud storage, and communication tools
Insurance providers and claims handlers
Subcontracted removal crews or specialist logistics providers
Legal or professional advisers where needed for dispute resolution or compliance

Processors only act on our instructions and are required to keep personal data secure and confidential. We may also disclose information where necessary to comply with legal duties, court orders, law enforcement requests, or to protect the rights, safety, and property of Brixton Removals, our customers, or others.

We do not sell personal data.

5. Retention of Personal Data

We keep personal data only for as long as necessary for the purpose it was collected, including to meet legal, tax, insurance, accounting, and contractual requirements. Retention periods vary depending on the type of data and the reason for processing.

In general:

Customer and service records are kept for the duration of the relationship and for a reasonable period afterward
Financial records are retained in line with legal and accounting obligations
Claims, disputes, or complaint records may be retained longer where needed to defend or establish legal claims
Operational notes and communications are retained only as long as required for service delivery and administration

When data is no longer needed, we will delete, anonymise, or securely destroy it. We do not keep personal data indefinitely.

6. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures are designed to reflect the nature of the information we handle and the risks involved.

Such measures may include access controls, secure storage, staff confidentiality obligations, and limited data access on a need-to-know basis. While no system can be guaranteed completely secure, we work to maintain a high standard of protection.

7. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with data protection law. This may include using approved contractual protections or relying on adequacy decisions where available.

8. Your Rights

Under data protection law, you have rights in relation to your personal data. These rights may apply depending on the circumstances and the legal basis we rely on.

Your rights may include:

The right of access ??? to request a copy of the personal data we hold about you
The right to rectification ??? to ask us to correct inaccurate or incomplete data
The right to erasure ??? to request deletion of data in certain circumstances
The right to restriction ??? to ask us to limit how we use your data in certain situations
The right to object ??? to object to processing based on legitimate interests in certain cases
The right to data portability ??? to receive certain data in a structured, commonly used format where applicable
The right to withdraw consent ??? where we rely on consent, you may withdraw it at any time

If you exercise any of these rights, we may need to verify your identity before responding. Some rights are subject to legal limitations and may not always apply in every case.

9. Children???s Data

Our services are generally directed to adults. We do not knowingly collect personal data from children unless it is necessary in connection with a customer???s move or household arrangements. Where child-related information is handled, it will be treated with particular care and only processed when necessary and lawful.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically to stay informed about how we protect personal data.

11. Fair Processing Commitment

Brixton Removals is committed to ensuring that personal data is handled lawfully, transparently, and securely. We aim to collect only the information needed for the service, use it only for proper purposes, and keep it only for as long as necessary. Your privacy matters to us, and we strive to respect it throughout every stage of the moving process.

If any part of this policy is found to conflict with applicable data protection law, we will interpret and apply it in a way that best preserves compliance and protects your rights.